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Support Genies

AI agents that resolve customer requests instantly, provide intelligent employee self-service, and support your team through complex cases — so you scale support without scaling costs.
  • Reduce inbound ticket volume and support costs
  • Empower agents to resolve cases faster
  • Deliver better customer experiences at scale
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Solve high-value use cases for your Support team

Automatically search your knowledge base, product catalog, and community forums to resolve issues before a ticket opens — returning summarized answers with citations and guiding customers through troubleshooting step by step.

Accelerate every case from the moment it opens — tickets arrive pre-enriched with context, tags, and suggested next actions so your support team spends time resolving issues, not researching them.
 
Eliminate manual email sorting by automatically categorizing requests by urgency, sentiment, and type — sending instant responses for supported cases and routing complex ones to the right agent with full context.

See exactly where your support operation stands by surfacing self-service rates, resolution outcomes, and content gaps in one place — giving leaders a clear, ongoing view of where to act.

Any use case, any workflow. We’ve got you covered.
 

Build Genies to fit your use case

Tailor Workato Genies to fit your exact business processes with Agent Studio — customizing Skills and workflows within pre-packaged Genies, or building entirely new Genies from scratch.

  • Integrate with over 14K applications and 1,200 pre-built Workato application connectors
  • Create Genie Skills that combine LLM reasoning with deterministic business actions, complex logic, approvals, and event-driven triggers
  • Quickly adapt, update, and test Genies and Skills with our low-code/no-code agent builder
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Built to take action across your Support stack

Connects to every system your team already relies on and thousands more.

Why Andaluza Genies?

Customizable and Extensible

Extend pre-packaged Genies or build your own tailored to your unique business and processes. Agent Studio's low-code/no-code, modular design lets you customize instantly and scale as your business evolves.

Deep Action™ to Get Work Done

Move beyond chatbots with Deep Action™, enabling Genies to execute complete business processes from start to finish by orchestrating multi-step workflows, handling exceptions and request approvals, and coordinating across systems to deliver results.

AI That Acts, Not Just Assists

Empower AI agents to autonomously execute multi-step business actions, manage logic and approvals, and collaborate with teammates or other agents driving measurable business outcomes, not just responses.

Always On, Always Proactive

Powered by Workato’s event-driven iPaaS, Genies don’t wait for prompts, they respond automatically to business triggers, schedules, and APIs. Deliver continuous productivity through AI that anticipates and acts.

Enterprise-Ready from Day One

Launch trusted, production-grade AI agents on Workato’s Enterprise MCP, powered by the #1 leading iPaaS. Scale securely across 14,000+ apps with certified compliance and 99.9% uptime.

Security You Can Trust

Protect every action with patented, real-time authorization via OAuth 2.0. Genies act on behalf of verified users, not shared service accounts, ensuring complete compliance, governance, and traceability.

Let's put your Genies
to work