Who We Are

These Terms of Use govern your access to and use of the website andaluza.ai, operated by ANDALUZA DE PROYECTOS SIGLO XXI SL (“Andaluza,” “we,” “our,” or “us”).

By accessing or using our website, requesting a demo, contacting us, creating an account, or using our services, you agree to these Terms.

Company Information

ANDALUZA DE PROYECTOS SIGLO XXI SL is a company registered in Spain.

Our operating address is Carretera Ctra. de Vicálvaro a Coslada S/N KM 5400, 28032 Madrid, Spain.

Our NIF is B23907728.

The company is registered in the Registro Mercantil de Madrid under hoja M-866712.

You can contact us at contact@andaluza.ai or through our contact page at https://andaluza.ai/contact/.

Services

Andaluza provides an enterprise AI workflow and orchestration platform designed to help businesses build, govern, and scale AI-powered workflows, agents, integrations, and business actions.

Our services may include Enterprise MCP, AI agents, workflow automation, integrations, orchestration, governance tools, audit trails, authentication features, rollback capabilities, and embedded automation for SaaS platforms.

Information on the website is provided for general business and commercial purposes. Specific service commitments, pricing, implementation details, support levels, service availability, and technical requirements may be governed by separate agreements, proposals, order forms, statements of work, or contracts.

Eligibility and Age Verification

You must be at least 18 years old and legally capable of entering into binding agreements to use our website or services.

If you use our website or services on behalf of a company, organization, or other legal entity, you confirm that you have authority to act on behalf of that entity.

By using our website or services, you confirm that you meet these eligibility requirements.

Business Use

Our website and services are intended primarily for business and professional use.

You agree to use the website and services only for lawful business purposes and in accordance with these Terms, applicable laws, and any separate agreement between you or your organization and Andaluza.

Accounts and Access

If you create or receive access to an Andaluza account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity carried out through your account, except where unauthorized activity is caused by Andaluza’s breach of its own obligations.

You must notify us promptly if you suspect unauthorized access, misuse, or a security issue involving your account.

Acceptable Use

You must not use the website or services to conduct unlawful, fraudulent, harmful, abusive, misleading, or unauthorized activities.

You must not attempt to access systems, data, accounts, or networks without authorization.

You must not interfere with, disrupt, overload, reverse engineer, scrape, copy, or compromise the website, platform, security controls, integrations, or related infrastructure.

You must not upload malicious code, harmful content, unlawful data, or content that infringes third-party rights.

You must not use AI agents or automated workflows in a way that causes unlawful, discriminatory, deceptive, unsafe, or unauthorized outcomes.

AI Features and Human Review

Andaluza may provide AI-assisted features that help automate workflows, connect systems, perform business actions, generate outputs, summarize information, classify data, or support decision-making.

AI-generated outputs may be inaccurate, incomplete, outdated, or unsuitable for a particular business context.

You are responsible for reviewing outputs, workflow actions, agent behavior, permissions, and connected-system activity before relying on them for important decisions or operational actions.

Andaluza does not provide legal, financial, tax, accounting, employment, compliance, or regulatory advice through the website or general service descriptions.

Customer Data

Customers remain responsible for the data, documents, prompts, workflows, instructions, integrations, permissions, and configurations they provide or enable through the platform.

Customers must ensure that they have all necessary rights, permissions, notices, and lawful bases to submit or process data through Andaluza services.

Where Andaluza processes personal data on behalf of a customer, such processing is governed by the applicable customer agreement or data processing agreement.

Integrations and Third-Party Services

Andaluza may connect with third-party applications, systems, APIs, platforms, data sources, models, or services.

Third-party services are not controlled by Andaluza unless expressly stated. Their availability, performance, security, features, and terms may change.

Your use of third-party services may be subject to separate terms, privacy policies, and fees.

Pricing and Payment

Pricing, subscriptions, implementation fees, billing cycles, payment terms, taxes, renewals, cancellations, support levels, and service scope may be set out in separate proposals, order forms, client agreements, or contracts.

Where pricing is shown on the website, it is provided for general information unless expressly stated otherwise.

Refund and Dispute Policies

Refunds, credits, billing adjustments, cancellations, and payment disputes are governed by the applicable client agreement, proposal, order form, statement of work, or signed contract.

These Terms do not include a blanket “no refunds” statement.

If you have a billing concern or commercial dispute, please contact us first at contact@andaluza.ai or through https://andaluza.ai/contact/ so we can review the matter in good faith.

Nothing in these Terms limits any mandatory rights that cannot lawfully be excluded or restricted under applicable law.

Intellectual Property

The website, platform, software, workflows, designs, text, graphics, branding, logos, interfaces, code, documentation, and related materials are owned by Andaluza or its licensors.

You may not copy, reproduce, distribute, modify, reverse engineer, resell, exploit, or create derivative works from the website or services unless expressly permitted in writing.

All rights not expressly granted are reserved.

Feedback

If you provide suggestions, comments, or feedback about our website or services, we may use them to improve our products and services without restriction or obligation, unless otherwise agreed in writing.

Confidentiality

Certain information shared through demos, sales discussions, platform access, documentation, or customer interactions may be confidential.

You agree not to disclose confidential information unless permitted by Andaluza, required by law, or allowed under a separate written agreement.

Service Availability

We aim to provide reliable services, but we do not guarantee that the website or services will always be uninterrupted, error-free, secure, or available at all times.

Access may be affected by maintenance, updates, technical issues, security incidents, third-party service failures, or events beyond our reasonable control.

Changes to the Website or Services

We may modify, improve, suspend, or discontinue parts of the website or services from time to time.

Website content may change without notice. Product descriptions, features, and roadmap information are not binding commitments unless included in a signed agreement.

Limitation of Liability

To the fullest extent permitted by applicable law, Andaluza will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, business opportunity, data, or business interruption.

To the extent liability may lawfully be limited, Andaluza’s total liability arising from the website or these Terms will not exceed the amount paid by the relevant customer for the specific service giving rise to the claim during the twelve months before the event giving rise to liability, unless a separate signed agreement states otherwise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

Suspension and Termination

We may suspend or restrict access to the website or services where reasonably necessary for security, legal compliance, non-payment, breach of these Terms, misuse of the platform, or protection of Andaluza, customers, users, systems, or third parties.

You may stop using the website at any time. Any termination of services may remain subject to the applicable customer agreement or contract.

Privacy and Data Protection

Our collection and use of personal data is described in our Privacy Policy.

By using the website or services, you acknowledge that personal data may be processed in accordance with our Privacy Policy and any applicable customer agreement.

Governing Law and Jurisdiction

These Terms are governed by the laws of Spain.

Any dispute arising from or relating to these Terms, the website, or the services shall be subject to the competent courts of Madrid, Spain, unless mandatory law requires otherwise.

Changes to These Terms

We may update these Terms from time to time.

When we update them, we will revise the “Last updated” date above. Continued use of the website or services after the updated Terms are posted means you accept the updated Terms.

Company Contact Information

For questions about these Terms, please contact us:

ANDALUZA DE PROYECTOS SIGLO XXI SL

Carretera Ctra. de Vicálvaro a Coslada S/N KM 5400, 28032 Madrid, Spain

NIF: B23907728

Email: contact@andaluza.ai

Contact page: https://andaluza.ai/contact/.